Refunds and Returns Policy for Knit Bees Garments, Tiruppur
Effective Date: 07-07-2023
Thank you for choosing Knit Bees Garments, Tiruppur for your bulk purchases of ready-cut dyed fabrics and ready-made garments. We strive to provide you with high-quality products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we offer a Refunds and Returns policy to ensure a satisfactory resolution. Please review this policy carefully before proceeding with a refund or return request.
Eligibility for Refunds and Returns:
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 1 day of receiving your order to initiate the refund or return process. We may request supporting evidence, such as photographs or detailed descriptions of the issue, to assess the claim.
Incorrect Items: If you receive an incorrect item that does not match your order, please notify us within 1 day of receiving the shipment. We will work with you to resolve the issue promptly.
Unsatisfactory Quality: While we take pride in the quality of our products, if you believe that the received items significantly deviate from the described specifications or fall short of your reasonable expectations, please contact us within 1 day of receiving your order.
Refund and Return Process:
Contact Customer Support: To initiate a refund or return request, please contact our customer support team via +91 93610 53520 within the specified timeframe mentioned above. Provide us with your order details, including the order number, item(s) in question, and a detailed explanation of the issue.
Assessment and Authorization: Our customer support team will review your request and may ask for additional information or evidence to assess the claim. If the request is approved, we will provide you with instructions on how to proceed with the return or refund.
Return Shipment: If a return is authorized, you will be responsible for securely packaging the item(s) and shipping them back to us in their original condition, unless otherwise instructed. We recommend using a trackable shipping method to ensure the safe return of the product(s).
Refund or Replacement: Upon receiving the returned item(s) and verifying their condition, we will process the refund or arrange for a replacement, as agreed upon. Refunds will be issued using the original payment method, and replacements will be shipped to you at our expense.
Non-Eligible Items:
Custom Orders: Please note that custom orders, including items tailored to your specific requirements or made-to-order, may not be eligible for return or refund unless they are damaged, defective, or incorrect.
Hygiene and Safety: For hygiene and safety reasons, certain products such as undergarments, swimwear, and personal protective equipment (PPE) are generally not eligible for return or refund unless they are defective or damaged upon receipt.
Restocking Fees:
General Policy: In most cases, returns or exchanges due to customer preference or non-defective items may be subject to a restocking fee. The restocking fee, if applicable, will be communicated to you during the return process.
Contact Us: If you have any questions, concerns, or requests regarding our Refunds and Returns Policy, please contact us.
By requesting a refund or return from Knit Bees Garments, Tiruppur, you signify your acceptance and agreement to this Refunds and Returns Policy.
